When to Use This Message
Send a Service Outage Report when:
- A service or platform you depend on appears to be down or unresponsive.
- You want to confirm whether the outage is widespread or specific to your account.
- The downtime is affecting your work or operations and needs prompt attention.
- You need a documented report of when the outage started for your own records.
Message Writing Tips
- State When the Outage Started: Include the approximate time you first noticed the issue, which helps with diagnosing scope and duration.
- Describe What's Not Working: Be specific about which features or services are affected, rather than a general 'it's down.'
- Mention the Impact: If this is affecting your business or critical operations, say so to convey appropriate urgency.
- Ask for Status Updates: Request to be kept informed as the issue is investigated, especially for ongoing or unresolved outages.
Frequently Asked Questions
Should I check a status page before reporting an outage?
It's a good first step — many companies maintain a public status page that may already confirm a known, ongoing issue.
What if the outage is only affecting my account?
Mention this clearly, since an isolated issue is handled differently than a broader, company-wide outage.
Will I be compensated for downtime?
This depends on your service agreement — some plans include service-level guarantees with credits for significant outages, so check your terms.