When to Use This Message
Report a Wrong Item Received when:
- The item that arrived is completely different from what you ordered.
- You received the right product but in the wrong size, color, or variant.
- A packing error led to someone else's order arriving at your address.
- You want a replacement of the correct item without extra cost or delay.
Message Writing Tips
- Describe What You Ordered vs. What Arrived: Be specific about both, so the seller can immediately see the mismatch and its cause.
- Include the Order Number: This lets the seller check the original order against what was actually shipped.
- State What You'd Like: Indicate whether you want the correct item sent, a refund, or both, depending on the situation.
- Mention Return Instructions for the Wrong Item: Ask whether you need to send the incorrect item back, and if so, how.
Frequently Asked Questions
Do I have to pay to return the wrong item I received?
No — this was the seller's error, so return shipping for the incorrect item should typically be free.
Will I get the correct item shipped before returning the wrong one?
This depends on the seller's process — some ship the correct item immediately, others wait until the wrong one is returned. Ask directly.
What if the wrong item was actually more valuable than what I ordered?
Mention this honestly in your message — most sellers will still want it returned, but it's better to raise it than risk a dispute later.