When to Use This Message
Request a Return Label when:
- You're returning an item and need a prepaid shipping label.
- The original packaging didn't include a return label.
- You want to confirm the seller covers return shipping before sending the item back.
- You need the label resent because the original was lost or expired.
Message Writing Tips
- Include the Order Number: This lets the seller generate a label tied to the correct purchase and return reason.
- State the Reason for Return: A brief reason (wrong size, changed mind, defective) can affect who covers shipping costs.
- Ask How the Label Will Be Sent: Clarify whether it'll arrive by email (to print) or by mail, so you know what to expect.
- Mention Any Deadline You're Working Against: If your return window is closing soon, note it so the label is sent with appropriate urgency.
Frequently Asked Questions
Who pays for return shipping?
It depends on the reason for the return and the seller's policy — defective or wrong items are usually free to return; changed-mind returns sometimes aren't.
What if I don't have a printer for the label?
Ask if the seller offers a QR code option for drop-off locations that can print it for you, which many couriers now support.
How long is a return label valid for?
This varies by seller — ask for the expiration date so you know your window for sending the item back.