When to Use This Message
Send a Stop Auto-Renewal request when:
- A subscription is set to automatically renew and you don't want it to continue.
- You want to act before the next billing date to avoid being charged.
- You're not ready to fully cancel, but want to turn off automatic renewal specifically.
- You want written confirmation that auto-renewal has been disabled.
Message Writing Tips
- State the Subscription Clearly: Include the service name and your account email so the request is matched to the right subscription.
- Specify You Want Auto-Renewal Off, Not Immediate Cancellation: Clarify that you'd like to keep using the service until the current period ends, just without it renewing.
- Note the Current Renewal Date: Mention when the subscription is set to renew, so there's a clear deadline for the change to take effect.
- Ask for Confirmation: Request a confirmation email so you have proof in case a renewal charge appears anyway.
Frequently Asked Questions
Is turning off auto-renewal the same as canceling?
Not necessarily — you can often keep using the service until the end of the current paid period while ensuring it won't renew automatically.
What if I'm charged after requesting this?
Reference your confirmation (date and any reference number) and request a refund for the unintended renewal charge.
How far before the renewal date should I make this request?
As early as possible — some providers require requests a set number of days before the renewal date to take effect in time.