When to Use This Message
Send a Damaged Item Report when:
- An item arrived broken, cracked, or otherwise damaged in shipping.
- Packaging looked compromised and the contents were affected.
- You want to report the damage quickly to qualify for a replacement or refund.
- You have photos and want to submit them alongside a clear written report.
Message Writing Tips
- Describe the Damage Specifically: Note exactly what's damaged and how — a cracked screen, torn packaging, a dented corner — rather than a general 'it's broken.'
- Mention Photo Evidence: State that you have photos available, even if you can't attach them directly through this message.
- Include the Order Number: This lets the seller pull up shipment and packaging details to investigate the cause.
- State Your Preferred Resolution: Say whether you'd like a replacement, refund, or repair, so the seller knows what outcome to aim for.
Frequently Asked Questions
How soon should I report a damaged item?
As soon as you notice it — most return windows for damaged goods are time-limited, often within a few days of delivery.
Do I need photos to report a damaged item?
Most sellers will ask for them — keep a few clear photos ready to send even though this message focuses on the written report.
Will I have to pay for return shipping on a damaged item?
Typically no — sellers usually cover return shipping for items damaged in transit, but confirm this in their reply.