When to Use This Message
Send a Second Payment Reminder when:
- Your first payment reminder went unanswered.
- The invoice remains unpaid past a second reasonable waiting period.
- You want to increase urgency without yet sending a final notice.
- You need a documented record of multiple good-faith attempts to collect payment.
Message Writing Tips
- Reference the First Reminder: Note that this follows your earlier message, so the recipient understands this isn't the first attempt.
- Use a Firmer Tone Than the First Reminder: It's reasonable to be more direct here — state clearly that payment is now overdue.
- Restate the Amount and Due Date: Include how many days overdue it now is, to underscore the urgency.
- Mention What Happens Next If Unpaid: Indicate that further action (a final notice, late fees) will follow if payment still isn't received.
Frequently Asked Questions
How many reminders should I send before a final notice?
Two reminders — typically Gentle then Firm — before a final notice that clearly states consequences is a common, reasonable approach.
Should I mention late fees at this stage?
If they're part of your original terms, this is a reasonable point to mention them — it adds weight without being a first resort.
What if the recipient disputes the invoice now?
Address the dispute directly and separately — don't let it derail the payment request if the dispute doesn't hold up.